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Privacy Statement
Protecting your privacy is important to us. We strive to keep
your personal information confidential. By ensuring that you
are aware of and understand our privacy policy, we can provide
you with better service. Please
take a moment to read the following statement to learn how
Content Management Corporation (referred to as "CMC"
or "we" in this statement) handles your personal
information. We want you to know about the types of information
that we collect, about how we use and disclose that information,
the choices you have regarding such use and disclosure, and
how you may correct and have access to that information.
Why we collect personal information
CMC collects and uses your personal information to provide
you with convenient access to our products and services, to
give you superior customer service and to improve what we
offer to you. In addition, we use your personal information
to keep you up to date on the latest product announcements,
software updates, special offers, and other information we
think you'd like to hear about. This may occasionally include
information from other technology companies about products
and services that can add value to your CMC products. From
time to time, we may also use your personal information to
contact you to participate in a market research survey, so
that we can gauge customer satisfaction and develop better
products.
How we collect personal information
We collect only information volunteered by you or someone
on your behalf. We collect information about you in several
ways. For example, we might ask for your contact information
when you correspond with us, call us to make a purchase or
request service, register to attend a seminar, or participate
in a contest or survey. In addition, when you request product
information or register a new CMC product, we collect and
store the information you provide in a secure database. When
you browse CMC's website, you are able to do so anonymously.
Generally, we don't collect personal information when you
browse. However, your browser does automatically tell us information
like the type of computer and operating system you are using.
We use aggregates of this information to identify trends and
demographic statistics that help us shape our products to
serve you better.
Like many websites, the CMC website may use "cookie"
technology. Cookies are small pieces of information that a
web site places on your computer's hard drive for tracking
website navigation. The cookies we use do not reveal any personal
information about you. We use cookie information to improve
the efficiency of customer service on the site. We also use
cookies to enhance our site content by compiling aggregate
information about what specific sections and pages people
visit. Most browsers have an option that permits users to
refuse a cookie. A user can refuse a cookie and still fully
navigate our website. In
some of our email to you, we use a "click-through URL."
When you click one of these URLs, you pass through our web
server before arriving at the website that is your destination.
We track click-troughs to help us determine your interest
in particular topics and measure the effectiveness of our
customer communications.
How we use personal information
We use the personal information we collect from you for providing
you with information, products and services that we believe
to be of value to you. This includes marketing and promotional
activities: we may occasionally inform you of our own special
offers and new products, and of third party product and service
offers that we believe you will find interesting (however,
we will not provide your personal information to that third
party). It also includes the provision of newsletters containing
articles that we believe will be of interest to you. We also
use customer and prospect information in aggregate form to
analyze and better understand our business.
How we disclose personal information
In general we do not disclose your personal information outside
of our company. However, if you purchase a third party product
from us, we may provide your contact information to the developers
of that product so that you can be notified of updates and
upgrades to that third party product. CMC
works with other companies that help us provide our products
and services to you, and we may provide your personal information
to these companies for strictly limited purposes. For example,
we give shipping companies this information so they can deliver
your products efficiently. The information they receive is
for shipping and delivery purposes only, and we require that
the companies safeguard your personal information in accordance
with our policies. At
times we may be required by law or legal process to disclose
your personal information.
Your consent to and choices about this
collection, use and disclosure of personal information
In providing your personal information to us, you are consenting
to us dealing with that information in the manner described
in this statement. For example, if you give us your fax number
or email address, you are consenting to us contacting you
by fax or email. Your consent may also be intrinsic to the
circumstances, such as in the case where you or someone on
your behalf has previously provided your personal information
to us and either you maintain your relationship with us or,
having received communications from us, you did not request
us to cease such communications. Use of our web site also
constitutes acceptance of this privacy policy. It
is your choice whether you wish us to continue to contact
you through the use of your personal information. You may
opt out of receiving marketing communications if you want,
at any time. Specific communications (such as the newsletter)
usually contain instructions on them for how to opt out of
receiving them, or you can call us at (888) 711-1138 or email
us at privacy@cmcgc.com. We will discontinue all communications
of the type included in your request within 21 days of receiving
such a request. However, please note that any election not
to receive future communications applies only to marketing
or promotional messages. We may still send you relationship
or transactional messages in order to notify you of important
product issues and updates, for the renewal of existing subscription
services, to resolve specific questions or requests made by
you via phone, email or the web and in response to any activity
completed on our web site, including but not limited to, registration,
ordering, downloads and requests for information.
How we protect your personal information
CMC safeguards the security of your information with physical,
electronic, and managerial procedures. All of your information
is restricted in our offices. Only employees who need the
information to perform a specific job (for example, our billing
clerk or a customer service representative) are granted access
to your personal information. Our employees must use password-protected
accounts to access customer information. Furthermore, all
employees are kept up-to-date on our security and privacy
practices.
We urge you to take every precaution to protect your personal
data when you are on the Internet. Change your passwords often,
use a combination of letters and numbers, and make sure you
use a secure browser.
Access to your personal information
You always have access to the personal information we have
about you. To request such access, please email us at privacy@cmcgc.com.
We will respond to such requests within a reasonable time.
Please note that the personal information we will provide
in answer to such requests includes all contact information
provided by you, but does not include our work product - for
example internal notes of communications with you. We will
also respond in a timely manner to a customer's request to
correct inaccuracies in the personal information held by us.
To request correction of such inaccuracies, you may send updates
and corrections to privacy@cmcgc.com.
Our companywide commitment to privacy
To make sure your personal information remains confidential,
we communicate these privacy guidelines to every CMC employee.
CMC does not knowingly solicit personal information from children
or send them requests for personal information. CMC's website
contains links to other sites. CMC does not share your personal
information with those websites and is not responsible for
their privacy practices. We encourage you to learn about the
privacy policies of those companies.
CMC hosts one or more online forums where you may post messages.
This Privacy Statement does not apply to those forums. Please
remember that any information (including personal and business
information) that you submit, post or otherwise reveal in
a public forum (such as a bulletin board, chat room or product
discussion forum) is not subject to this Privacy Statement,
will be seen by third parties not related to CMC and may be
used by them to contact you for any purpose.
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